Research Help Desk...

Day three… Morning: Yes, email. Got into work early to cover on Research Help Desk for a colleague. I always find my shift on the help desk quite comical. I get the feeling that students and faculty don’t know how the approach the guy covered in tattoos sitting at the help desk with a laptop. Once they find out that I am actually a librarian, and not a student, or some weirdo sitting there, they seem quite surprised.

library clouds in the sky with [diamonds]?

Bacon… Sorry, had to get that of the way. Those who know, know. Those who do not, oh well. I will address it later… subtly??? Awhile back we got hit with the perfect-downtime-storm. A RAID controller battery randomly failed, and I was down for quite a few hours. Then a day or two later … a brown-out occurred. Somehow, some way, this killed the brand new RAID controller on the DB server, and disemboweled the RAID controller on the web server.